Benefits Of Sharing Knowledge At Work | 3 mins read

5 Clear Benefits of Sharing Knowledge at Work

5 clear benefits of sharing knowledge at work
Mary Kate Morrow

By Mary Kate Morrow

5 Benefits of Sharing Knowledge at Work

Human beings receive massive amounts of relevant information in both their personal lives and at the workplace. The process of sharing knowledge is a crucial part of social learning best practices that all business professionals should research.

Tacit knowledge and explicit knowledge are 2 different knowledge types. Tactic knowledge is the knowledge of information without knowing how one knows it. Alternatively, explicit knowledge is the knowledge of information that one can explain.

Information sharing is vital for a variety of business processes including both problem solving and decision making. As such, effective knowledge sharing should be considered a top business priority.

5 significant benefits knowledge sharing supplies organizations include improved-

1. Decision Making

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All business operations require decision making and problem solving at one point or another. Examples of decision making in the workplace include trend analysis and within company internal issues.

When workplace decision making is optimized a business can save a lot of time, energy, and money instead of necessitating that employees access case studies and find information repetitively just to reach the same solutions.

Alternatively, a business can use cases that occurred in the past and apply those same solutions. Recycling within company knowledge ensures that decision making is based upon real employee experience and success.

2. Problem Solving

Effective knowledge sharing is vital for both business problem solving and decision making processes. Like decision making, problem solving can be optimized when employees share knowledge with one another.

When relevant information is shared between co workers everyone at the organization benefits. Employees must make sure to share ideas and use cases where solutions worked well in the past.

Knowledge sharing avoids repetitive and redundant efforts from staff members. Instead, it encourages co workers to utilize time spent at work more effectively.

Employee access to information outside of co workers is also important. Within organization knowledge gaps should be combatted with outside case studies and external knowledge base information.

3. Customer Experience

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Customer service is a top business priority for most organizations. Effective knowledge sharing helps to increase customer satisfaction levels.

When customers expect to receive the same relevant information from various employees they will likely develop more trust in the business. Customers are also impressed by organizations with a knowledge base that is outstanding.

As a result of time spent more optimally through effective knowledge sharing, employees will likely have more time to spend with customers themselves. Additionally, less employee time spent wastefully also correlates with faster service or product delivery.


As the benefits of knowledge sharing are so significant for customers, employees should look for creative opportunities to share knowledge with customers. Opportunities to share ideas with customers could occur digitally over a social media sharing platform or in person at a new product launch event.

4. Smarts Preservation

The term know how is defined as practical knowledge or expertise. Know how is an essential organizational asset with massive potential to benefit a business.

Benefits knowledge distributing supplies include optimal within organization know how preservation. The establishment of an excellent management system for knowledge also increases long term know how retention.

As such, know how should be managed properly within an organization. One best way to manage know how is through knowledge sharing of both tactic knowledge and explicit knowledge types.

Sharing knowledge throughout an organization with tools like social media sharing platforms is easier than ever before. Classic tools such as including case studies within organization meetings are also great options for information sharing and know how preservation in the workplace.

5. New Ideas

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Businesses too often make the mistake of focusing too much on their bottom line. When this happens, an organization may lose sight of other important concerns such as knowledge management initiatives.

When employees share ideas and share information with one another there is a high potential for innovation. As experienced business professionals know, innovation can directly translate into increased bottom line profitability.

Knowledge sharing culture in the workplace also raises employee engagement levels. Within company knowledge gaps are not as prominent when employees share knowledge freely in the workplace.

Key Takeaways

  • Excellent knowledge sharing organizations are much more likely to increase their bottom line profitability and sustain a competitive advantage long term.
  • Benefits knowledge dispensing supplies include making sure employees are receiving the right information and sharing within organization ideas.

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